Privacy Policy

Effective Date: October 11, 2025
Last Updated: October 16, 2026

AvySkyBel LLC d/b/a 378 Coaching®
100 West Road, Ste 300
Towson, MD 21204
Email: info@378coaching.com
Website: www.378coaching.com

1. Purpose

At 378 Coaching®, we value your trust and respect your privacy. We are committed to handling personal information responsibly, respectfully, and transparently.

This Privacy Policy explains how AvySkyBel LLC, doing business as 378 Coaching® ("we," "us," or "our"), collects, uses, processes, stores, shares, and protects personal information when you visit our website, submit an inquiry, communicate with us, schedule coaching services, make a purchase, subscribe to communications, or otherwise interact with our business.

This Privacy Policy also identifies certain third-party platforms and services we use to operate our website and manage business activities.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

Personal and Contact Information

  • First and last name

  • Email address

  • Phone number, when provided

  • Organization or business name, when applicable

  • Information voluntarily shared through forms, emails, or other communications

Website Inquiry Information

  • Type of inquiry, including individual coaching, group coaching, team coaching, speaking engagements, collaboration opportunities, or general questions

  • Messages and additional information submitted through our Get in Touch form

  • Submission dates and related correspondence

Coaching and Scheduling Information

  • Coaching interests and selected services

  • Appointment and scheduling information

  • Coaching agreements and intake information

  • Information voluntarily provided during the client onboarding process

Billing and Transaction Information

  • Billing and purchase information

  • Payment status and transaction records

  • Information necessary to manage purchases, payment plans, and refunds

Payment card details are processed by our third-party payment providers. We do not intentionally collect or store full payment card numbers through our general website contact form.

Website Usage and Technical Information

  • IP address

  • Browser type and device information

  • Website pages visited

  • Cookies and similar technologies

  • Website performance and interaction information

Marketing Information

  • Email addresses voluntarily provided for newsletters or promotional communications

  • Communication preferences

  • Subscription and marketing consent status

We encourage visitors not to submit sensitive personal, financial, or medical information through our general website contact form.

3. Use of Squarespace and Domain Registration Through GoDaddy

Squarespace Website Hosting and Forms

Our website is built and hosted through Squarespace (www.squarespace.com).

Squarespace provides website hosting, contact forms, website management tools, and related services.

When you visit our website or submit information through a Squarespace form, Squarespace may process information necessary to operate the website and deliver your submission.

This information may include:

  • Contact information entered into website forms

  • Inquiry messages and form responses

  • Website usage and technical information

  • Information associated with website performance, security, and spam prevention

We use Squarespace to receive and manage website inquiries, maintain website functionality, and support communication with visitors.

Squarespace may also process information through cookies, analytics, and security technologies, depending on our website configuration.

For additional information, please review Squarespace's Privacy Policy at www.squarespace.com/privacy.

Domain Registration Through GoDaddy

Our website domain, www.378coaching.com, is registered through GoDaddy (www.godaddy.com).

GoDaddy provides domain registration and management services, while Squarespace hosts and operates our website.

We do not use GoDaddy as the designated storage location for information submitted through our Squarespace contact forms.

For additional information, please review GoDaddy's Privacy Policy at www.godaddy.com/legal/agreements/privacy-policy.

4. Use of Google Workspace, Google Drive, Google Sheets, and Microsoft Outlook

We use Google Workspace, including Gmail, Google Drive, and Google Sheets, to manage business communications, store website inquiries, and organize information related to our services.

Business Email Communications

Our business email address, info@378coaching.com, is managed through Google Workspace. We also use the Microsoft Outlook desktop application to access, organize, and manage our business email communications.

When you communicate with us by email, we may collect and retain information such as your name, email address, message content, attachments, and related correspondence.

We use this information to respond to inquiries, communicate about coaching services, coordinate professional collaborations, and maintain appropriate business communication records.

Business email information is processed through Google Workspace and may also be stored locally on devices used to access our business email accounts. Depending on the configuration of our email applications, additional service-provider processing may occur.

We take reasonable measures to protect business communications and restrict access to authorized individuals.

Sending us an email does not automatically enroll you in our marketing email list.

Website Contact Form Submissions

We use Google Drive and Google Sheets to store and organize information submitted through our Squarespace Get in Touch form.

When you submit an inquiry, the information you provide may be transferred from Squarespace to a Google spreadsheet connected to our website.

This information may include:

  • Your first and last name

  • Email address

  • Organization name, if provided

  • Type of inquiry

  • Message or additional information

  • Date of submission

We use this information to respond to inquiries, maintain communication records, and follow up on requests related to coaching services, speaking engagements, group coaching, and professional collaborations.

Information Protection and Access

Access to our Google Workspace accounts, business email communications, and Google Drive contact form records is limited to authorized individuals who require the information for legitimate business purposes.

We do not intentionally make private communications or contact form submissions publicly accessible.

Google processes and stores information in accordance with its applicable privacy and security practices.

For additional information, please review:

Submitting a website inquiry or sending us an email does not automatically enroll you in our marketing email list.

5. Use of Paperbell

We use Paperbell (www.paperbell.com) as our coaching client management platform.

Paperbell helps us manage:

  • Coaching session scheduling

  • Coaching packages and purchases

  • Client information and onboarding

  • Coaching agreements

  • Payment plans and billing arrangements

  • Access to coaching-related materials

When you schedule or purchase coaching services through Paperbell, relevant personal information may be collected and processed through its platform.

Paperbell integrates with our Stripe account to facilitate payment processing.

Your information may be processed according to Paperbell's applicable Privacy Policy and terms.

We encourage you to review Paperbell's privacy practices when using its services.

6. Payment Processing Through Stripe

We use Stripe (www.stripe.com) to process payments through our connected coaching management platform.

Stripe may collect payment information, billing details, and transaction-related information necessary to process purchases and payment plans.

We do not directly store full payment card details in our website contact form records or Google Drive inquiry spreadsheet.

Payment information is handled according to Stripe's applicable security standards and privacy practices.

For additional information, please review Stripe's Privacy Policy at https://stripe.com/privacy.

7. How We Use Your Information

We use personal information for business purposes, including:

  • Responding to questions, inquiries, and requests

  • Providing information about coaching services and programs

  • Scheduling and managing coaching sessions

  • Administering coaching agreements and client relationships

  • Processing payments and managing transactions

  • Communicating regarding requested services

  • Maintaining appropriate business and communication records

  • Sending newsletters, updates, and promotional materials when appropriate consent or another lawful basis exists

  • Maintaining website functionality and security

  • Preventing spam, fraud, and unauthorized activity

  • Complying with applicable legal and regulatory obligations

We do not sell or rent personal information to third parties.

8. How We Share Information

We may share information with trusted third-party service providers when reasonably necessary to operate our business and deliver requested services.

These providers may include:

  • Squarespace: Website hosting, contact forms, and website management

  • Google Workspace: Business email communications and related productivity services

  • Google Drive and Google Sheets: Storage and organization of website contact form submissions

  • Microsoft Outlook: Desktop application used to access and manage business email, with any related processing dependent on the application configuration

  • GoDaddy: Domain registration and related domain management services

  • Paperbell: Coaching scheduling, client management, and service administration

  • Stripe: Payment processing and transaction management

  • Email and communication providers: Delivery of business communications and authorized marketing messages

We may also disclose information when required by law, to protect our legal rights, or in connection with a lawful business transaction.

We do not sell or rent personal information to third parties.

Third-party service providers may process information according to their applicable agreements, privacy policies, and legal obligations.

9. Legal Basis for Processing (EU/UK Visitors)

Where the European Union General Data Protection Regulation (GDPR) or United Kingdom GDPR applies, we process personal information based on one or more of the following lawful grounds:

  • Consent: When you voluntarily agree to receive marketing communications or participate in processing activities requiring consent.

  • Contractual Necessity: When information is needed to provide coaching services or fulfill an agreement.

  • Legitimate Interests: When reasonably necessary to respond to inquiries, manage business operations, maintain security, and improve our services, subject to applicable legal requirements.

  • Legal Obligations: When processing is required to comply with applicable laws or regulations.

Where consent is required, you may withdraw it at any time.

10. Cookies, Analytics, and Website Security

Our website may use cookies and similar technologies to support website functionality, improve visitor experience, evaluate website performance, and maintain security.

Squarespace and certain third-party services may use cookies or related technologies for these purposes.

We may also use Google reCAPTCHA or similar security tools to help protect our website forms from automated spam and abuse.

These services may process technical information, such as IP addresses, browser characteristics, and website interaction data.

You can manage certain cookies through your browser settings and any cookie preference controls available on our website.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will seek appropriate consent before using nonessential cookies or tracking technologies.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

Website inquiry information stored through Squarespace and Google Drive is reviewed and retained according to our business needs and applicable retention requirements.

Business email correspondence managed through Google Workspace and accessed through Microsoft Outlook may be retained as necessary for communication, recordkeeping, and legitimate business purposes.

Client records, agreements, and transaction information may be retained for longer periods when necessary for contractual, accounting, tax, or legal purposes.

When information is no longer required, we take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and technical limitations.

You may contact us to request deletion of your information, subject to applicable exceptions.

12. Data Protection and Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include:

  • Restricting access to business records and Google Drive files

  • Using password-protected business accounts

  • Limiting access to authorized individuals

  • Protecting computers and devices used to access business email

  • Using established third-party platforms for website hosting, client management, and payment processing

  • Reviewing account permissions and security settings

  • Using website security and spam prevention features

Although we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We encourage visitors to avoid sending highly sensitive information through general website contact forms or unencrypted email.

13. International Data Transfers

Our business operates in the United States, and information may be processed or stored in the United States or other locations where our service providers operate.

These locations may have privacy laws different from those in your country or region.

Where applicable law requires safeguards for international transfers, we will rely on appropriate lawful transfer mechanisms.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Request a copy of certain information

  • Withdraw consent where processing is based on consent

  • Object to or request restrictions on certain processing activities

  • Opt out of certain uses of personal information where legally applicable

  • Submit a complaint to an appropriate privacy or regulatory authority

Maryland residents and individuals in other jurisdictions may have additional rights under applicable privacy laws.

Certain rights may be subject to legal eligibility requirements, exceptions, and verification procedures.

To submit a privacy request, contact us at info@378coaching.com.

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements.

15. Email Communications and Marketing Consent

We may send service-related emails in response to inquiries, appointments, purchases, or ongoing coaching relationships.

These communications are separate from marketing emails.

Submitting an inquiry through our Get in Touch form or emailing our business does not, by itself, constitute consent to receive promotional emails or newsletters.

If you voluntarily subscribe to our mailing list, we may send:

  • Encouraging reflections and coaching insights

  • Updates about 378 Coaching programs and services

  • Newsletters and educational content

  • Announcements about events or opportunities

You may unsubscribe from marketing communications at any time by selecting the unsubscribe link in an applicable email or contacting us directly.

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional or service-related communications.

16. Third-Party Websites and External Links

Our website may contain links to third-party websites, including scheduling, payment, and other service platforms.

We are not responsible for the privacy practices, security, or content of websites that we do not own or control.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

17. Children's Privacy

Our website and coaching services are not directed toward children under the age of 18.

We do not knowingly collect personal information from children through our general website contact form.

If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the information.

Parents or guardians with concerns may contact us at info@378coaching.com.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage visitors to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise an applicable privacy right, please contact:

AvySkyBel LLC d/b/a 378 Coaching®
100 West Road, Ste 300
Towson, MD 21204

Email: info@378coaching.com
Website: www.378coaching.com