Effective Date: October 11, 2025
Last Updated: October 16, 2026
AvySkyBel LLC d/b/a 378 Coaching®
100 West Road, Ste 300
Towson, MD 21204
Email: info@378coaching.com
Website: www.378coaching.com
1. Acceptance of Terms
Welcome to 378 Coaching®!
These Terms of Service ("Terms") govern your access to and use of www.378coaching.com ("Site") and, where applicable, the purchase and use of services and products offered by AvySkyBel LLC, doing business as 378 Coaching® ("Company," "we," "us," or "our").
By accessing or using this Site, you agree to comply with these Terms to the extent permitted by applicable law. When purchasing a service or product, you may also be required to affirmatively accept applicable purchase terms or a separate service agreement.
If you do not agree with these Terms, please discontinue use of the Site.
Additional agreements may apply to individual coaching, group coaching, team coaching, private events, speaking engagements, and other services. If these Terms conflict with an applicable signed service agreement, the signed agreement will govern the specific engagement to the extent permitted by law.
2. Services and Products
378 Coaching® provides professional coaching and personal development services intended to support individuals and groups as they explore purpose, strengthen self-awareness, develop confidence, and move forward with greater clarity and intention.
Our offerings may include:
Individual life and engagement coaching
Self-awareness coaching
Confidence coaching
Money mindset and clarity coaching
Group coaching programs
Team coaching
Private event group coaching facilitation
Speaking engagements and workshops
Educational resources, courses, memberships, and digital products, when offered
The descriptions, availability, structure, duration, and pricing of our offerings may change.
Any changes affecting an existing purchase or service engagement will be handled in accordance with the applicable agreement and legal requirements.
We reserve the right to modify or discontinue offerings for future purchases, subject to applicable law.
3. Client Portal and Scheduling Through Paperbell
We use Paperbell (www.paperbell.com) as our client management, scheduling, and service administration platform.
Depending on the service selected, clients may use Paperbell to:
Schedule and manage coaching sessions
Review and sign coaching agreements
Purchase coaching packages or programs
Establish payment plans
Access coaching materials and resources
Receive scheduling confirmations and related communications
Paperbell may collect and process information such as names, email addresses, appointment details, agreements, and transaction information to support these services.
By accessing Paperbell, you may also be subject to Paperbell's applicable Terms of Service and Privacy Policy.
We encourage clients to review those terms before completing a booking or purchase.
4. Payments and Billing Through Stripe and Paperbell
378 Coaching® uses Stripe (www.stripe.com) as its third-party payment processor. Paperbell (www.paperbell.com) serves as our coaching client management and scheduling platform and integrates with Stripe to facilitate purchases and payment arrangements.
Payment Processing
Payments for coaching services, programs, packages, and applicable products are processed through Stripe.
Stripe processes payment transactions and may collect payment card details, billing information, and transaction-related information necessary to complete purchases.
378 Coaching® does not directly collect or store full payment card numbers through its general website contact forms or Google Drive inquiry records.
Payment transactions are subject to Stripe's applicable terms, security standards, and privacy practices.
Payment Plans and Automatic Billing
When installment payment arrangements are offered, Paperbell facilitates the setup and management of payment plans, while Stripe processes the scheduled payments.
By selecting a payment plan and completing the checkout authorization, you agree to the payment amounts, frequency, and schedule disclosed at the time of purchase.
You authorize Stripe to charge your selected payment method according to the payment arrangement you have accepted.
Any applicable taxes or additional charges will be disclosed as required by law.
Billing Responsibilities
Clients agree to:
Provide accurate and current billing information.
Maintain a valid payment method for scheduled payments.
Review payment amounts and schedules before completing a purchase.
Contact 378 Coaching® promptly regarding billing questions or concerns.
Failure to complete required payments may result in suspension of future coaching sessions or access to services, subject to the applicable coaching agreement and legal requirements.
Refunds and Payment Disputes
Refunds, cancellations, and rescheduling are governed by Section 5 of these Terms and any applicable written coaching agreement.
If you believe a billing error has occurred, please contact us at info@378coaching.com so we can review your concern.
Nothing in these Terms limits your rights to dispute unauthorized or incorrect charges under applicable law.
Third-Party Payment Security
Stripe maintains its own security and privacy practices for payment processing.
Although we use established payment service providers, no electronic payment system can be guaranteed to be completely free from security risks.
For additional information, please review Stripe's Privacy Policy at https://stripe.com/privacy.
5. Refunds, Cancellations, and Rescheduling
We value the time, preparation, and commitment involved in every coaching engagement.
Unless otherwise expressly stated in an applicable written agreement or required by law, the following policies apply to paid individual coaching engagements.
Refund Policy
All payments are nonrefundable, except where a refund is required by applicable law or expressly authorized under a separate written agreement.
Rescheduling Policy
Clients may reschedule one (1) coaching session per engagement, provided they give at least twenty-four (24) hours' notice before the scheduled session.
Additional rescheduling requests are not guaranteed and may be declined according to the applicable coaching agreement.
Cancellations and Missed Sessions
Sessions canceled without the required notice or missed without attendance are not eligible for a refund or credit transfer, except as required by law or otherwise provided in an applicable agreement.
Credit Transfers
Unused session credits may not be transferred to another individual, coaching program, or engagement unless expressly authorized in writing or required by law.
Group Programs and Special Engagements
Group coaching, team coaching, workshops, private events, and speaking engagements may have separate cancellation, rescheduling, payment, and refund provisions.
Those provisions will be outlined in the applicable program information or written service agreement.
Any applicable refund or cancellation restrictions will be disclosed before purchase as required by law.
6. Coaching Relationship and Professional Boundaries
Coaching is a professional, collaborative, and thought-provoking relationship designed to support personal development, self-awareness, clarity, confidence, and meaningful progress.
Coaching encourages clients to explore their own perspectives, identify meaningful goals, recognize possibilities, and determine actions consistent with their values and priorities.
Coaching is not counseling, psychotherapy, medical treatment, legal advice, financial planning, or consulting.
We do not diagnose or treat mental health conditions or provide licensed medical, legal, investment, tax, or individualized financial advice.
Clients remain responsible for their own decisions, actions, well-being, and outcomes.
We encourage clients to consult qualified professionals when specialized assistance is needed.
7. Establishment of a Coaching Relationship
Visiting our website, submitting an inquiry, or scheduling a complimentary 378 Discovery Conversation does not automatically establish a formal coaching relationship.
A coaching relationship is established when the parties mutually agree to work together under the applicable coaching agreement or service arrangement.
Coaching agreements may address:
Scope and objectives of coaching
Session duration and frequency
Fees and payment arrangements
Scheduling and cancellation requirements
Confidentiality and its limitations
Client and coach responsibilities
Termination provisions
Other program-specific conditions
Clients are encouraged to review all applicable agreements before signing or purchasing services.
8. Client Responsibilities
Clients and participants agree to engage respectfully and responsibly in coaching services.
Clients are responsible for:
Providing accurate information during registration and scheduling
Attending scheduled sessions or communicating when unable to attend
Participating in a manner consistent with their goals and circumstances
Making their own decisions regarding actions explored during coaching
Communicating relevant concerns about the coaching relationship
Complying with applicable agreements and program guidelines
Coaching is a collaborative process, and individual participation and commitment may influence the experience.
We do not guarantee that any particular action or decision will produce a specific outcome.
9. Confidentiality and Group Coaching
We recognize that trust, respect, and confidentiality are important aspects of professional coaching.
Confidentiality obligations, limitations, and exceptions will be addressed in applicable coaching agreements and relevant professional ethical standards.
For group and team coaching engagements, participants may voluntarily share personal or professional experiences.
Although we encourage all participants to respect the confidentiality of others, we cannot guarantee that other participants will maintain confidentiality.
Participants should exercise discretion when deciding what information to share.
Additional confidentiality arrangements may apply to organizational coaching, private events, or team coaching engagements.
10. Website Contact Forms and Business Communications
Our website uses Squarespace to provide website hosting, contact forms, and related functionality.
Visitors may submit inquiries through our Get in Touch form regarding coaching services, group programs, speaking engagements, collaborations, or general questions.
Information submitted through our contact forms may be stored using Google Drive and Google Sheets.
Our business email communications are managed through Google Workspace, and we use the Microsoft Outlook desktop application to access and organize email correspondence.
By submitting an inquiry, you authorize us to use the information provided to respond to your request and communicate regarding your inquiry, consistent with our Privacy Policy.
Submitting a contact form or sending an email does not automatically enroll you in our marketing mailing list.
Information about our collection, use, storage, and protection of personal information is provided in our Privacy Policy.
11. Third-Party Platforms and Services
378 Coaching® uses third-party service providers to support the operation of our website, manage coaching services, facilitate scheduling, and process payments.
These services include:
Squarespace: Provides website hosting, contact forms, and website functionality.
Paperbell: Provides coaching scheduling, client management, coaching agreements, and payment plan administration.
Stripe: Processes payments, billing transactions, and scheduled charges associated with coaching services and purchases.
Certain features and transactions may be subject to the applicable terms and policies of these third-party providers.
While we strive to provide a reliable website and professional coaching experience, we do not control the independent operations, availability, or security practices of third-party platforms.
Additional information about our use of third-party services, including Google Workspace, Google Drive, Google Sheets, Microsoft Outlook, and GoDaddy, is available in our Privacy Policy.
For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.
12. Intellectual Property Rights
Unless otherwise indicated, the original content and materials created by or for 378 Coaching® are owned by AvySkyBel LLC or used with appropriate authorization.
These materials may include:
Website text and content
Coaching program descriptions
Original graphics and branding
Logos and design elements
Coaching worksheets and exercises
Educational resources and digital products
Videos, presentations, and related materials
The 378 Coaching® name and associated branding may be protected by applicable intellectual property laws.
You may access website content for personal, noncommercial informational purposes.
You may not reproduce, distribute, sell, modify, publish, or commercially exploit protected content without prior written permission, except as permitted by law.
Purchasing or participating in coaching services does not transfer ownership of our intellectual property.
Any permission to use coaching materials is limited to the rights granted in the applicable agreement or written authorization.
13. User Conduct
You agree to use our website and services in a lawful, respectful, and appropriate manner.
You may not:
Engage in fraudulent, abusive, threatening, or unlawful conduct.
Attempt unauthorized access to website systems or information.
Submit spam, malicious code, or harmful content.
Interfere with website functionality or security.
Misrepresent your identity or provide knowingly false information.
Violate the intellectual property or privacy rights of others.
We reserve the right to restrict access or take appropriate action in response to misuse, subject to applicable law and contractual obligations.
14. Testimonials and Results
Testimonials, client reflections, and success stories featured on our website represent individual experiences.
These statements are provided for informational purposes and do not guarantee similar results for other clients.
Individual coaching experiences and outcomes vary based on personal circumstances, participation, goals, decisions, and actions.
Where required, material connections or incentives associated with testimonials will be disclosed.
15. No Guarantees of Results
Although we strive to provide thoughtful, professional, and supportive coaching experiences, we do not guarantee specific personal, professional, financial, emotional, or organizational outcomes.
Coaching is a collaborative process, and results depend on factors that may be outside our control.
Examples of progress, clarity, confidence, or personal growth should not be interpreted as promises or guarantees.
16. Limitation of Liability
To the fullest extent permitted by applicable law, AvySkyBel LLC d/b/a 378 Coaching®, its owners, and affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from the use of, inability to use, or reliance upon general informational content provided through this Site.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Any additional limitations applicable to paid coaching services may be addressed in separate written agreements, subject to applicable law.
We do not intend these Terms to eliminate rights or remedies provided under applicable consumer protection laws.
17. Website Availability and Accuracy
We make reasonable efforts to maintain accurate and current information on our website.
However, coaching offerings, program details, pricing, schedules, and other information may change.
We do not guarantee that the Site will always be available, uninterrupted, error-free, or free from technical difficulties.
We may update, modify, or discontinue website content and features when reasonably necessary, subject to applicable law and existing contractual obligations.
18. International Use
This Site is operated from the United States.
Individuals accessing the Site from other jurisdictions are responsible for complying with applicable local laws governing their use of the Site.
Nothing in these Terms is intended to override mandatory legal protections applicable to individuals in other jurisdictions.
Personal information may be processed or stored in locations outside a visitor's country, as described in our Privacy Policy.
19. Privacy and Data Protection
We respect the privacy of visitors, prospective clients, and individuals who engage with our services.
Our collection, use, processing, storage, and sharing of personal information are described in our Privacy Policy.
We encourage all visitors and clients to review the Privacy Policy to understand our data-handling practices and applicable privacy rights.
20. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the applicable laws of the State of Maryland, United States, without regard to conflict-of-law principles, except where mandatory laws of another jurisdiction apply.
Subject to applicable law and any controlling written agreement, disputes arising from these Terms shall be brought in a court of competent jurisdiction located in Baltimore County, Maryland.
Before initiating formal proceedings, we encourage parties to contact us and make a good-faith effort to resolve concerns informally.
Nothing in these Terms limits rights or remedies that cannot lawfully be waived.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
22. Modifications to These Terms
We may update or modify these Terms periodically to reflect changes in our services, website operations, business practices, or applicable legal requirements.
Updates will be posted on this page with a revised Last Updated date.
Changes will apply prospectively unless otherwise permitted by applicable law.
Material changes affecting existing paid coaching relationships will be handled in accordance with applicable agreements and legal requirements.
We encourage visitors to review these Terms periodically.
23. Contact Information
If you have questions or concerns regarding these Terms of Service, please contact:
AvySkyBel LLC d/b/a 378 Coaching®
100 West Road, Ste 300
Towson, MD 21204
Email: info@378coaching.com
Website: www.378coaching.com